The support team at Shradha Bhakti Viswa Kalyan Trust generally aims to respond within 24 to 48 working hours. Response time may vary depending on the nature of the inquiry or complaint.

Yes. Shradha Bhakti Viswa Kalyan Trust (SBVKT) is committed to protecting the privacy and confidentiality of every complaint received. The personal information, supporting documents, and details you provide are handled responsibly and used only for the purpose of reviewing and resolving your concern.

Access to complaint records is limited to authorized personnel involved in the grievance redressal process. We take reasonable measures to safeguard your information and ensure that complaints are managed with fairness, respect, and professionalism in accordance with our organizational policies.

Shradha Bhakti Viswa Kalyan Trust (SBVKT) welcomes complaints, feedback, and concerns related to its programmes, services, staff conduct, volunteers, training centres, community initiatives, and organizational activities.

You may submit complaints regarding:

• Service quality and programme delivery
• Skill development and training programmes
• Healthcare and rehabilitation services
• Drug de-addiction and community welfare initiatives
• Staff or volunteer conduct
• Discrimination, harassment, or unethical behaviour within SBVKT activities
• Child protection or women's safety concerns related to our programmes
• Partnership, membership, or beneficiary-related issues
• Website, communication, or administrative services
• Any other matter connected with SBVKT's operations or community initiatives

All complaints are handled with fairness, confidentiality, and transparency. Our team reviews each submission carefully and takes appropriate action in accordance with the Trust's grievance redressal policy and organizational procedures.

If you wish to submit a complaint or report a concern related to any programme, service, staff member, volunteer, or activity of Shradha Bhakti Viswa Kalyan Trust (SBVKT), you can do so through our official complaint system available on our website.

Please complete the online complaint form with accurate details, including:

• Your full name and contact information
• A clear description of the concern or issue
• The date and location (if applicable)
• Any relevant documents, photographs, or supporting evidence

Once your complaint is received, our team will review the information confidentially and take appropriate action in accordance with our organizational policies and grievance redressal process. If additional information is required, our team will contact you using the details you provide.

SBVKT is committed to maintaining transparency, accountability, and a fair grievance resolution process to ensure that every concern is addressed responsibly and respectfully.